Inghilleri, Leonardo. <br/><br/>
Exceptional service, exceptional profit :  the secrets of building a five-star customer service organization / 
Leonardo Inghilleri  
 - xvi, 170 pages ;  25cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780814415382 9781400242726 
<br/><br/><label>LCCN: </label>2009031674 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Consumer satisfaction.<br/>Customer loyalty.
<br/><br/><label>Dewey Class. No.: </label>658.812