00932cam a2200265 a 4500001000400000003000600004005001700010008004100027010001500068020001800083020001800101040008300119082001600202100003500218245013700253264005800390300002800448336000900476504005100485650002300536650002700559650002200586700002900608700002900637410OCoLC20250630094904.0090803t20102010nyu      b    001 0 eng    a2009031674  a9780814415382  a9781400242726  aMountains of the Moon University:cLibrary and Information Services;bEnglish.  a658.8122231 aInghilleri, Leonardo.eauthor.10aExceptional service, exceptional profit :bthe secrets of building a five-star customer service organization /cLeonardo Inghilleri  1aNew York :bAmerican Management Association;c©2010.  axvi, 170 pages ;c25cm.  atext  aIncludes bibliographical references and index. 0aCustomer services. 0aConsumer satisfaction. 0aCustomer loyalty.1 aSolomon, Micah.eauthor.1 aSchulze, Horst.eauthor.