00989cam a2200289 a 4500 410 OCoLC 20250630094904.0 090803t20102010nyu b 001 0 eng 2009031674 9780814415382 9781400242726 Mountains of the Moon University: Library and Information Services; English. 658.812 23 Inghilleri, Leonardo. author. Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri New York : American Management Association; ©2010. xvi, 170 pages ; 25cm. text Includes bibliographical references and index. Customer services. Consumer satisfaction. Customer loyalty. Solomon, Micah. author. Schulze, Horst. author. ddc MMU_H01 0 410 410 0 0 ddc 0 0 MMU MMU RBS 2025-01-09 000723 0 658.812 ING MMU25060077 2025-06-25 08:41:56 001 2025-06-25 MMU_H01 Available in hard copy 0 0 ddc 0 0 MMU MMU RBS 2023-09-27 000629 0 658.812 ING MMU25060105 2025-06-30 09:50:58 002 2025-06-30 MMU_H01 Available in hard copy 0 0 ddc 0 0 MMU MMU RBS 2023-09-27 000628 0 658.812 ING MMU25060106 2025-06-30 09:52:53 003 2025-06-30 MMU_H01 Available in hard copy