TY  - BOOK
AU  - Fearn-Banks,Kathleen
TI  - Crisis communications: a casebook approach 
SN  - 9781138688971
U1  - 659.2 23rd 
PY  - 2017///
CY  - New York
PB  - Routledge
KW  - Crisis management
KW  - Case studies
KW  - Public relations
KW  - Management
KW  - Advertising
N1  - Includes bibliographical references and index; Crisis communications today -- Crisis communications theory -- Communications to prevent crises -- Communications when the crisis strikes -- Social media and crisis communications -- Textbook crises -- Culture crises: foreign and international -- Environmental crisis -- Natural disasters -- Transportation crises -- Product failure and product tampering -- Death and injury -- The crisis communications plan
ER  -