000			00989cam a2200289 a 4500
001			410
003			OCoLC
005			20250630094904.0
008			090803t20102010nyu b 001 0 eng
010			_a2009031674
020			_a9780814415382
020			_a9781400242726
040			_aMountains of the Moon University: _cLibrary and Information Services; _bEnglish.
082			_a658.812 _223
100	1		_aInghilleri, Leonardo. _eauthor.
245	1	0	_aExceptional service, exceptional profit : _bthe secrets of building a five-star customer service organization / _cLeonardo Inghilleri
264		1	_aNew York : _bAmerican Management Association; _c©2010.
300			_axvi, 170 pages ; _c25cm.
336			_atext
504			_aIncludes bibliographical references and index.
650		0	_aCustomer services.
650		0	_aConsumer satisfaction.
650		0	_aCustomer loyalty.
700	1		_aSolomon, Micah. _eauthor.
700	1		_aSchulze, Horst. _eauthor.
942			_2ddc _cMMU_H01 _n0
999			_c410 _d410