Exceptional service, exceptional profit : the secrets of building a five-star customer service organization /
Inghilleri, Leonardo.
Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri - xvi, 170 pages ; 25cm.
Includes bibliographical references and index.
9780814415382 9781400242726
2009031674
Customer services.
Consumer satisfaction.
Customer loyalty.
658.812
Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri - xvi, 170 pages ; 25cm.
Includes bibliographical references and index.
9780814415382 9781400242726
2009031674
Customer services.
Consumer satisfaction.
Customer loyalty.
658.812