Exceptional service, exceptional profit : (Record no. 410)

MARC details
000 -LEADER
fixed length control field 00989cam a2200289 a 4500
001 - CONTROL NUMBER
control field 410
003 - CONTROL NUMBER IDENTIFIER
control field OCoLC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250630094904.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 090803t20102010nyu b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2009031674
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780814415382
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781400242726
040 ## - CATALOGING SOURCE
Original cataloging agency Mountains of the Moon University:
Transcribing agency Library and Information Services;
Language of cataloging English.
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 23
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Inghilleri, Leonardo.
Relator term author.
245 10 - TITLE STATEMENT
Title Exceptional service, exceptional profit :
Remainder of title the secrets of building a five-star customer service organization /
Statement of responsibility, etc. Leonardo Inghilleri
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture New York :
Name of producer, publisher, distributor, manufacturer American Management Association;
Date of production, publication, distribution, manufacture, or copyright notice ©2010.
300 ## - PHYSICAL DESCRIPTION
Extent xvi, 170 pages ;
Dimensions 25cm.
336 ## - CONTENT TYPE
Content type term text
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer satisfaction.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer loyalty.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Solomon, Micah.
Relator term author.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Schulze, Horst.
Relator term author.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Text Book
Suppress in OPAC No
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Inventory number Total checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type Public note
    Dewey Decimal Classification     Main Library Main Library Reserved Books Section 09/01/2025 000723   658.812 ING MMU25060077 25/06/2025 001 25/06/2025 Text Book Available in hard copy
    Dewey Decimal Classification     Main Library Main Library Reserved Books Section 27/09/2023 000629   658.812 ING MMU25060105 30/06/2025 002 30/06/2025 Text Book Available in hard copy
    Dewey Decimal Classification     Main Library Main Library Reserved Books Section 27/09/2023 000628   658.812 ING MMU25060106 30/06/2025 003 30/06/2025 Text Book Available in hard copy