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Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri

By:

Inghilleri, Leonardo [author.]

Contributor(s):

Publisher: New York : American Management Association; ©2010Description: xvi, 170 pages ; 25cmContent type:

text

ISBN:

9780814415382
9781400242726

Subject(s):

DDC classification:

658.812 23

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Call number	Copy number	Status	Notes	Barcode
Text Book	Main Library Reserved Books Section	658.812 ING (Browse shelf(Opens below))	001	Available	Available in hard copy	MMU25060077
Text Book	Main Library Reserved Books Section	658.812 ING (Browse shelf(Opens below))	002	Available	Available in hard copy	MMU25060105
Text Book	Main Library Reserved Books Section	658.812 ING (Browse shelf(Opens below))	003	Available	Available in hard copy	MMU25060106

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Includes bibliographical references and index.

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